Refund policy

Order Cancellation

We are happy to cancel your order for a full refund. Please contact us as soon as possible via the contact us page. clearly stating your order number & your reason(s) for wanting to cancel your purchase. This only applies to orders that have not yet been dispatched.

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If your order has already been dispatched you will need to return your order to us within 14 days for a refund, only if the product is  brand new & unopened. We cannot accept returns for opened perfumes for hygiene reasons. 

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Returning items for an exchange

We do not currently offer exchange services. Please return your item and place a new order.

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Returning Faulty Items

We take great care in maintaining a high level of quality control on orders being dispatched. However, if you do find a fault with your item please contact a member of our Customer Care Team via email or by telephone +44 7404251660 who will be happy to deal with your issue. You will be asked to provide your name, order number and a brief description of the fault.  Customers have up to 14 days to return a faulty/damaged item.

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Receiving an incorrect item

If you have received an incorrect item please contact a member of our Customer Care Team via email or by telephone +44 7404251660

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Returns Address:

For all returns please send your items to:

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SAAD FRAGRANCE

66 LODGE ROAD

CROYDON

CR0 2PE

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This Returns Policy does not affect your statutory rights and was updated on 24/5/23.